NOT A SAFE HOTEL!!!!!
There was a mixup with my reservation. I was supposed to have a two night stay but was checked out after the first night. When I return the second evening to the hotel there was someone else in my room. My items had been packed up and put behind the desk. The general manager told me they had called my home phone but no message was left. Because I thought I had the room another night I left everything out making the room appear abandoned. I asked why they weren't more concerned when a single woman traveling by herself appears to have disappeared? The manager's response was that they only speak directly to guests on the phone. I pointed out that if I'd been injured I wouldn't be able to answer the phone. He said I also could've also been in jail and not answer the phone. Do yourself a favor ,there's a lot of really nice hotels in downtown Cleveland SKIP THIS ONE!