Agree with Jeff W. Absolutely Horrible, Do not go to Home Depot for a new AC which is subcontracted to Orangutan Home Services. We had our AC installed in May 2013 - $10,000 system with a $1,000 rebate that they process. Feb 2014 still trying to get the rebate. Josh never calls back and he may be the guy we had a horrible experience back in May. Whomever is running the company does not have a concept of how to treat customers. Poor installation, broken promises and still holding on to our rebate - but again we are told, it's being mailed out. The Lennox system installed was great - the Contractor and Home Depot - very poor. We are getting ready to install our second system and will not be going through this contractor again.