I work in the center (Tempe Marketplace) and stop here at least once a week. They are always friendly and helpful. If something goes wrong (which is rare) they offer to go above and beyond to fix it. :)
Sometimes the new guys aren't sure how to interact at the register; but that will fade with time and experience. Overall I've never had a bad experience and their product is always fresh and delightful! I love their pancake cookies, too. Great job to whoever is managing this place!