We wanted to try something new owner stopped at Rail in Fairlawn. We were greeted as soon as we walked in by the hostess. She was very polite and friendly. As we stood at the hostess stand any employee who walked pass us also greeted. The customer service was great. The server checked on us several times throughout our time at the restaurant. We had the County Line Chicken sandwich an the B.E.L.T. Both sandwiches were underwhelming. But the décor and customer service is probably the only reason that we would return.