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  • We recently called Mason Mechanical concerning Heating Issues in a Rental House. We were offered a Quote for Furnace Replacement BUT it was never mentioned that we could have Switched our Roof Top A/C Unit WITH a Built-in Heater. The Heater (Furnace) is now Inside the House Closet. If we had been made aware that we could have had the Heater Inside the /C Unit on the Roof, we probably would have gone that Route. Now we will need to Replace the A/C Separately. I have not had a chance to follow-up with the Tenant to see if the Heater/Furnace is working Satisfactorily. Mason Mechanical called me to say they was going to Check to make a follow up Inspection to insure it was Functioning properly but I have NOT heard from them. The Quote was over the phone and they DID NOT mention what size Furnace would be Installed OR even if it would be Sufficient for the House Size. I later found out that they Installed a 60,000 BTU Furnace. I went to the House during the Installation and was told that this Unit SHOULD Heat the House. I don't live at the House BUT I am the Owner and since I am the Purse Strings, I would like to know what my Money is being Spent for. I will be needing a New A/C Unit at this House and maybe a couple of others BUT you can bet that I WILL closely Scrutinize the next Quote more Closely. I have a Check in the Mail for the Total Amount of Installation. Just called the Tenant and as of Today, there has not been a Follow-up Inspection. If I ran a Business like that and had the same Complacency practices, I would probably NOT be in Business for very long. Selling and Installing and getting Paid and not worry about if the Installation was good or bad, is no way to Run a Rail Road, in my Estimation.. Mason Mechanical WILL get Paid for THIS INSTALLATION, but any Future Installations??? I read Comments about Mason doing Rebate Paperwork?? I am NOT aware of any Rebate. Mason failed to mention it. I am NOT real Happy with Mason Mechanical. I really can't say that I would Recommend them or even want to use them again. Fortunately they are NOT the only people that Instal,l A/C or Heating Units.
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