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  • I'm only giving them a 2 star rating because both of our drivers were very polite and helpful. Also because of the price and everything involved with parking and picking up went smoothly. That being said, I will never use this facility again. Like I said, drop off was smooth. The airport shuttle was fine. After landing and picking up our bags I called to have the shuttle pick us up. I called a total of 3 times, the first 2 were unanswered. After I got ahold of someone I told him we were ready with our bags and I was calling for a shuttle. The man said there was one on the way. The airport is about 10-15 mins from Globe so I wasn't sure if "on the way" meant 15 mins or 2 mins and I needed to use the restroom, if I had time. I politely asked him "ok great, do you know how long it will take him to get here?" The man then screamed "I said he's on his way!" I was kind of taken aback by this, since literally nothing happened to cause him to be so rude to me. So I just said ok and hung up. I can't stand people who work in customer service but have no customer service. I wish I would have gotten his name but he's an older man with a raspy voice and because of him I'll no longer use this service. There are plenty of others around the airport.
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