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I've been to almost all of their locations. This location is rather odd, tiny entrance, cramped.
No towels. They use these paper like napkins, that allow your clothes to get soaked during the wash and blow dry. Why use this? Cheaper than using a towel service? My back was wet, not acceptable!
No bathroom - they said go next door to the Chinese foot spa?! Are you serious? Shame.
NO WATER!! There was a big crusted water jug sitting on the table but no water in it. I'm accustomed to bring offered water at their locations or hair salons in general, but when I asked, the stylist said: "Sorry, we don't have water". Unbelievable.
No clips to hold your "napkin" around the neck so it stays up
No round edge flat iron to use for curling (only the best method of making lasting and natural looking curls?!)..other locations have them..
They didn't have a receptionist so every time the phone rang or someone walked in, they would walk away.
Lastly, I bought a tab and asked for my email receipt which is what I usually get. However, what I got was a paper scribble and was advised that the email receipt will be sent to me in 2 weeks time after the accountant has processed tabs (something like that).
2 weeks later, no receipt and my tab is still NOT in their system. When I followed up, they promised they'd upload it ASAP.
Ok, so this IS Yorkville - is this location going out of business or just uninterested in making customers happy?
Off putting. Unsophisticated. They don't take customer care seriously: no water, no bathroom, no towels, not fulfilling basic financial transaction!!!
The stylists were very sweet. Not their fault.
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