| rev:text
| - I had a crack in my windshield, which theoretically could be "covered up by a dollar bill", so I went searching the web for reviews as to which provider I should use to fix it. Called my insurance and got some recommendations which I cross-referenced with Yelp reviews and lo and behold, I chose SafePro. Was easy enough to make the appointment. Scheduled it for a couple days later and waited for them to show up. Just like they said they would, they called the day before to remind me and make sure it was still a good time, then the tech called 30 minutes before arriving.
When he got to my home, I showed him the crack and he immediately said that it wasn't fixable and would need to be replaced, instead. To be fair, I knew it was borderline, so that's fine. I felt bad they came all the way out to North Phoenix for that, but oh well - the tech said they'd call to schedule that and left. When they called to schedule the repair, I did ask them if they were going to replace it, if they could use an OEM windshield. They explained that sometimes the insurer doesn't cover OEM due to cost, but they checked anyway and got back to me the next day. My insurer wouldn't cover OEM glass, so she gave me other options which included paying the difference for the OEM, or a windshield by the same manufacturer as the OEM, just without the car's brand name on it. I opted for the latter and scheduled the replacement for a few days from then.
The same tech arrived, just as before, but with the new windshield. I left him to do his work and went into my house. Watched the progress a few times from my window and noticed he had to use some power tool from the inside to break the glass free. Worth noting that the car is in immaculate condition despite having more than 150K miles on it and surprisingly for living in AZ - the windshield was the original to the car (which is my I asked for OEM, as it was obviously very high quality). Anyway, not surprising it was hard to get out. Anyway, he finished, had me look at it quickly, explain not to drive it for a couple hours, or get it wet, and leave the tape on for 24 hours, then had me sign the paperwork and took off. All-in-all, about 20 minutes or so.
So I got in to pull the car back into the driveway and upon getting in the car, I noticed that it was filthy. It's a black and tan interior. The A-pillars are tan and were covered with dirt and grease, and the driver's side one had a hole in the upholstery on the A-pillar. Ugh. Obviously, in his zeal to remove the windshield with the power tool, he wasn't concerned with bumping it around. Maybe he didn't notice, or maybe he didn't think I'd notice. Either way, I take immaculate care of my vehicles, so it bothered me. At that time, I also inspected the remainder of the job a bit more carefully and noticed the rain sensor had dirt between the glass and the sensor and bubbles. I was concerned it wouldn't work, so I also mentioned that. There was also bits of glass all over the dash crevices, seat and floor. I took pictures of the damage and called SafePro, since the tech had already left. I cleaned up the glass with my shop-vac myself (not a big deal) and was able to carefully clean the interior of all the dirt and grime left behind. Luckily, it all came out without issue. The two remaining issues were the rain sensor application and the hole in the A-pillar upholstery.
Upon calling SafePro again, I spoke to a manager: Dana. She was very pleasant, apologetic and said she'd get it taken care of ASAP. Indeed she did. She called the dealership to get the replacement upholstery for the A-pillar, rescheduled a new tech to come out and fix the rain sensor and replace the A-pillar panel. The new tech was also pleasant, got the panel replaced and re-applied the rain-sensor without the aforementioned dirts and debris, and had me inspect it. Luckily, the part from the dealership was less than $40 for them, so it wasn't a big deal - and most likely the biggest expense was in travel time to me.
Either way, it turned into a positive experience due to their customer service, support and being quick and responsive. What could have been a horrible experience and an upset customer has been turned into a new customer who is pleased and would certainly recommend them to others based on my experience. I realize accidents happen. I realize that not everyone has the same level of care for things, and that for some, a dime-sized hole in upholstery may not be a big deal - but their response to the situation couldn't have been better. And they knew enough not to send the original tech out for the repairs. Props to SafePro, props to Customer Service Manager "Dana". Thanks. Definitely a well-earned Five-Star review.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)