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  • We have stayed here many times, but this Easter weekend was troubling. Thursday night at around 8pm, my party and I were hungry and went into Frank and Alberts to be told the kitchen could not take anymore food orders for 35 minutes. The hotel was booked at 50% capacity, not many folks in the restaurant. Last meal there last night, most Easter visitors had checked out. My brother went to make reservations for 8 people for 7:30. He was told they couldn't do a party of 8 at one table. My brother asked for two tables of four and they said sure...what???? It doesn't make any sense. They messed up my order and the server was very defensive. Had to go find her twice. This is not five star service. The bathrooms in the main lobby has gone from using folded towels to dry your hands to paper c-fold towels, again not five star. Glasses and plates left for extended periods of time on the tables in the hallways in common areas. I could go on. This has changed just recently. Maybe it's the new ownership We were disappointed. Next year, our party of 18 will go to Coronado CA instead.
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