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| - NorthWest Vision Center on Craig and Rancho is the absolutely worst place I've ever been to. They are the most unorganized, and unprofessional people I have EVER encountered. The fat hispanic chick at the front desk pissed me off to the point of no return. She asked if I wanted contacts and I said yes that's fine. She said that there would be a 50$ "fitting fee". I have had the same insurance for 10yrs and never had to pay a fitting fee or ever heard of one. When I went to the back, the assistant told me that he would ask the doctor about the fee and the price would be 30$ He came in and out of my room at least 3 times and by this point Im very aggravated. When the doctor arrived she asked me if I still wanted the exam because if not, I would have to pay my Co-pay anyways. I explained to her that I have double coverage so there is no Co-pay. She left out of the room to go double check with the front desk. After returning, she said "Yes ur right, You have no Co-pay and the fitting fee is covered as well". After the exam, I went to check out when the fat chick at the desk asked me if I wanted colored contacts or regular. I told her that it depends on my insurance. If the colored contacts aren't covered, the regular would be fine. She said the colored ones would be covered so I chose a color. She then typed.some numbers on the calculator and said "Ok, with the year supply and the fitting fee, You are looking at about 220$". I said "The doctor said she confirmed with you that I have no Co-pay or fitting fee". So she told me to give her a min as she wall d away from the desk. When she returned, she said she called my insurance and my contacts are not covered because they are considered "material". I said ok and let the office. The time was exactly 4:50pm. When I got in the car to call my insurance, I got the voicemail because the office had closed at 4:00pm. So I called Northwest vision center back and asked her how did she speak to anyone at my insurance place if they had closed at 4??? She said she called the automated system. I said so a "automated system told u all of that??? That my contacts aren't covered, but everywhere else I've gone to approves me or contacts? So I called to cancel my son and husbands appointments because of Mt experience and having her clearly lie to me all because they wanted 220$. She told me that neither my son or husband is in the system. I said both had their exams last year a day or so after mine. When she finally found them to cancel the appointments, I told her we would no longer come there. She said "Im sorry it's ur insurance" I said "No it's not my insurance, it's you guys" and before I can get another word out, she hung up in my face. When I called back 2 more times, she didn't answer the phone. I was PISSED!!
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