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| - My husband and I have never in our lives dealt with such sleazy customer service. We went to upgrade our phones before Verizon changed their upgrade policies. Braxton, avoid like the plague, gave us the worst service, lied through his teeth, and completely misrepresented himself and the company. We have gone back 3x trying to rectify the web of lies he spun. He claimed the store was having a "promo" that not only included free tablets, but also phone cases, chargers, screen protectors, and cases for the tablets. On top of that, he also claimed we would have more data added to our plan and that our monthly bill would go down. Several times during our interaction we asked "why is this happening? Are we going to be charged for this extra stuff we didn't ask for?" He verified multiple times, and so did Peter (the next day) that it was part of this "fabulous promo". Well...what do you think happened next? Low and behold, we're slapped with $880 bill. We spoke to a manager, who did very little to assuage the situation and Braxton had the balls to say "this was all explained to you". When a salesperson says "go pick out a case, you're getting this car charger, etc" does that sound like the expectation is you know you're going to pay for this?? Deceptive, manipulative, unacceptable. This is a classic case of BAIT AND SWITCH. We will be contacting the GM tomorrow. This is not how you treat CM's who have been loyal to your company for 10+ years. If you doubt what I have to say, all you need to do is go to consumerreports.com and you'll find 1000's of reviews similar to the one I've just left. Worst company ever.
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