I was contacted directly by the owner who was very sincere and concerned about the issue that happened here... very likey to return now due to the kind response and customer service.
I used to love this place but after my experience last night I'm not sure I'll be returning for awhile. I went to go celebrate my friend's graduation there and ordered a drink and some food. I was excited to see Saffron Jak's pizza there so I ordered the "Super Greeky". After 20 or 30 mins after I ordered I asked the bartender if my pizza was still coming. I saw his eyes get wide and said "Yes, it's done". He brought it over to me and apologized saying the buzzer went off but he didn't hear it and that he wouldn't charge me and to also let him know if I'd like him to make another one. I told him it was ok and that I knew he was busy.
Well it was super cold but I was so hungry and so were my friends that we ate it anyways. Plus the pizza was so small it was gone in a matter of seconds; didnt have a chance to speak up and couldn't imagine having to wait another 20+ mins for another! I thought well at least I'm getting that 10 bucks off because it was pretty much cardboard by the time we got it.
To my surprise, when I got the bill he had charged me for everything! As he was walking past he saw me analyzing it and asked "everything look ok?" I should have asked about taking the pizza off but he was already at the other end of the bar at that point. I figured since we ate it he assumed nothing was wrong with it. I thought the least he could have done was offer a discount or a comp off of my future orders especially after he forgot about my order and initially insisted that I not pay for it.
I thought this was very inconsiderate of him and wished I hadn't tipped but then that would have been awkward as I was waiting awhile for my friends to finish their drinks.