Went in last Friday to get my Lobes pierced and had a very good experience. Mel at the counter was very nice and even went in the back to make sure they had the studs that I wanted ( They had a pair left just for me). When it came time to get the piercing done, Marilyn came and took me to the back room. She was very nice and informative on what she was going to be doing. It was painless and I am very happy with the results. Marilyn even showed my friend and I a youtube video that she had been talking about. It was a great time and I will be back for any future piercings.