I'm so disappointed that my kids like this place. The handful of times that I have been there it's been awful including having my son's fourth birthday there. With the exception of coming in on weekdays when I believe his name is Chris is working. He's fun, energetic and actually wants to be there (at least pretends to). The employees there are miserable with attitudes. Sophia should maybe look for job job that doesn't include working with the public. Some people should not work with kids. And now I understand why the place is always empty. Too bad the one in Scottsdale is GREAT!!!