This is my secret spot for iPhone chargers and cellphone cases. Toys can be both overpriced and reasonable. It's normally busy here around the holidays but typically is not extremely busy. The customer service is alright. Their not the friendliest over the phone but in person they are nice. I suppose it depends on who it is that's answering the calls. The bathrooms are pretty dirty but it's expected because there are a TON of kids that roam through here. I honestly wish we had one of these the East Side because the drive here sucks for me. I don't come often but when I'm here... I feel like I spend too much money. They do have pretty cool stuff that other stores like Target or Wal-Mart wouldn't have. So if you're looking for something specific for yourself or your little person and can't find it @ the other stores... I would say you can call but don't expect uppity and friendly service or you can go there and look for it yourself. This place seems chaotic with where everything is located. All of those toys and dolls get overwhelming. The only place that seems less of a cluster is the electronic area. But as I've stated if you're looking for iPhone cases and don't want to order one of Amazon. Stop in. But it's most girly ones!!! Just an FYI!!