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  • I love, love their food; when they make it right. Which unfortunately is very rare!!! My favorite for breakfast is the multigrain bagel with cream cheese. Well three times in a row they had taken more than 15 minutes to give it to me. Not only that but a couple of those times my bagel was cold. Same thing has happened to my wife more than a couple of times. In fact she was there this morning and asked for a breakfast sandwich at drive thru and instead she got a chicken sandwich. When she went back to let them know of their mistake a lady asked her twice if she was sure she got the wrong order. My wife answered yes both times and ask the lady for a refund since she was being rude about it. The lady said they would fix it. So they did and when lady came back with correct order she told my wife in a ride way to check it so she wouldn't walk out with the wrong order again. My wife never received an apology for it. It really sucks not to be able to get a good meal at this place. All of us at home love their food. It's a shame the staff is not properly trained or they just don't care of providing good customer service.
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