After reading some of the horror stories of when they were located at the old address, it seems that they've really stepped up their customer service in the new location!
Today, I am a proud owner of a new Prius and I was very pleased with the staff at Camelback Toyota! My sales rep was Adam and he was friendly, helpful, considerate and not pushy in any way. Everyone was very nice and they even bought me lunch from Chipotle since there were no vegan options in their cafe. They were extremely helpful and I was quite impressed.
The only reason I gave four stars is because of the wait to get into financing. I'm not sure of the exact reason for the hold up (something to do with additional information about my trade-in vehicle that they needed), however, once I got in there, we were done within 18 minutes - yep!). No high pressure to purchase additional warranties either - I politely declined and he quickly moved on.
This location is much less intimidating because the managers sit out in the middle of the showroom floor and interact with the customers.
Once in delivery, the Customer Service Manager came out and introduced herself (along with providing her contact information) should I need anything. Adam also provided his cell number should I have any questions about the car (as most new hybrid car owners do).
All in all, the best car buying experience I've had yet! I shall post again after my first service appointment ... thanks!