| rev:text
| - Visiting from Toronto I stayed in the neighbourhood and decided to go to Peking Dragon Restaurant for dinner with the promise of good Cantonese food. The place has been around since 1984 and still here, they must be doing something right. The place is a throwback to the late 70s & 80s type Chinese restaurant, family run and every dish is made with pride...sometimes a little too much pride (more about that further into the review).
Tonight's meal consisted of the following:
1) Soup: 8 Jewel and Tofu: Made to perfection, just like I have enjoyed in cities across the country at numerous restaurants. It's kind of a staple for Chinese families to have this and similar variations with their meals at the start.
2) Yang Chow Fried Rice: Again, tasty, fresh, hot and delicious. Up at par with many good family style restaurants.
3) House Special Chow Mein: Hot, fresh, tasty and yes delicious again. The plate hit the target on authenticity and did not disappoint.
So why am I giving Peking Dragon 4 / 5 stars instead of the 5 / 5 stars they should have received from this review?
Owner / Chef pride, the inability to comprehend that customers pay for their fortunes, and from what I can see from some of the other reviews a lack of understanding of basic customer service.
As I sat down with my party I overheard the owner on the phone telling a customer that his meal was not cold that it was not possible. There was more but I cannot be absolutely certain without hearing the other side of the conversation. Well, that gentleman who called in is Simon C. who's review appears on the same date as this one.
Without seeing or tasting Simon C's food, I have to say that Chinese food is cooked in a wok at extreme high temperatures and will stay warm if not hot in those thermo containers...but stranger things have happened so benefit of the doubt. Another complaint Simon C had in his review was that items were missing and tasted bland...fair enough. This has also been a complaint of past clients on this restaurant's YELP page.
This restaurant's owner will have to come out of the 'old time' Chinese business behavior of doubting; if not accusing clients of being wrong or not able to order properly. Times have changed, and no matter how good the food is, you will lose business over time until the doors close.
To Simon C - It is unfortunate you had your situation today, and as a food lover and a stickler for good customer service I feel your pain. That will make anybody take to the internet and spew venom in a hope to let others know. I just want to let you know that although YELP-ers do place bad reviews from time to time we do not enjoy it. We YELP because we love to talk about good news and positive reviews. You have one (1) review and it is a big complaint, I hope you find plenty of opportunity to YELP about places that make you happy as well otherwise your one review will not mean much.
Peace.
Overall Review: 4/5
Food: 5/5
Customer Experience: 3/5 (for having to hear the phone call arguing from across the restaurant)
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