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  • Had our first bad experience at Rustler's on Father's Day and it was a rough one. We had a reservation for 430 and were seated right away and ordered appetizers. All the appetizers came out quickly and were delicious as usual, however, we waited close to 40 minutes for any other food to come to our table, and noticed that no one else seemed to be getting food either. When the food finally did come out we had: 2 cold steaks, 1 set of lukewarm ribs and congealed mac and cheese. That was half our table. The food was cold enough that I could feed it to the 10 month old straight away without cooling it down. We sent one steak back, and it still came back semi warm. When the manager came over to talk to us about it he did offer to take things back again, but at that point we were over it and wanted to have dinner as a family. He said he'd take the kids meals and 20% off the bill. Our bill came and he had taken a total of $20 off. Not much of a dent in a bill that was $280 anyway. It was so disappointing for a Father's Day dinner. On the positive, our waitress was nice and apologetic for the wait on food.
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