A few weeks ago (Mid April-ish), my boyfriend and I tried to go here with about 30-45 mins left before they closed and the open sign was off and they were cleaning. We figured they didn't want service if they had their sign off. Also figured people who do that usually give horrible service. We picked somewhere else to go that night.
Tonight (Friday, May 13 at 8:00pm), with 1 hour left to be open, my boyfriend and I wanted Jersey Mikes but we already knew that this location was weird about people coming "late" so we were hesitant.
We got there and there were quite a few people in line. We had to maze walk through all the people ordering their food because they had the whole store blocked off because I was assuming they were cleaning. Ordering the sandwiches and paying was great. I got a free Giant sub because I eat at Jersey Mikes so often that I racked up enough points to get a free one. The girl who made my sandwich and rung us up was the best out of the three employees that night. We were eating there because my boyfriend had to go back to work.
Since they had literally the whole store blocked off except the two tables by the door, I moved a chair that was blocking the walkway to go sit in the "restricted" zone because someone else was sitting at the other table. Another couple did this also right after us because why would we sit all right next to each other when there is a whole restaurant available?
I'm sitting down eating for about 3 minutes and I can hear one of the male employees say "Do they not understand that when something is blocked off, you don't go through it" or something along those lines. He then said "Now I swept and mopped for nothing". He only had two tables to clean after we left because of the other couple as well.
My table was the closest to the crowd control rope thing (about 5 feet). That employee then came over and picked up the rope stand and set it down right next to my boyfriend so we can't cross into that section (which I don't know why we would have). As soon as he set it down, he shook his head at me and was continuing to shake his head all the way to the back room. I was fine with the complaining about us initially being in that section but the head shaking took it too far. It was just rude.
The whole rest of the time there, he was still complaining to his employees about it. It's one thing to say something like that to your coworkers but for your customers to hear you saying stuff is inappropriate. (I was actually fired from my job as a teenager for doing things like that so I learned my lesson.)
I really love you Jersey Mikes but you need to get your employees in check here. I will be driving to another location where I know they give better service.