Here's a list of reasons why a store is unsuccessful.
1. Associates just standing at the register bs-ing.
2. No engagement with customers.
3. No sense of urgency within the employees.
4. Racks that are disorganized and hard to shop.
I've ventured into this store a few times and I have seen all of the above every single time. Being in retail management myself, this is not how a store is supposed to be. Given the mess in the sale racks, an employee could be straightening clothing instead of just standing around talking. It's definitely hard to shop and it's no wonder that I always walk out of this store empty handed. I have found some amazing things at Pac Sun in the past, but I'll just go to a different location now.