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| - JL, Thank you for responding.
An issue raised and validated by my previous post is that instead of simply apologizing, there is a vast amount of rhetoric preceding an apology. Aforementioned, the service and its perception has declined and we have been the recipients of the outcome.
After giving proper chances and observations, It is not a habit to patronize such businesses that continue to fail us as very "easy" customers. One might ask how easy a customer I (we) are/am when I write such reviews.
A review is the recapping of an event in the perception of the one reviewer. You in your reply did question my accuracy which is your right. It is our right to avoid businesses that excuse with image-saving tactics rather than in two sentences express regret and ask how to fix the issue.
Your wish to invite us for diner on you is appreciated and will be considered.
In response; 8/18/2016 , one star for your rhetorical response.
You question my review and its accuracy? To question a quantitative and qualitative researcher is absurd. To question a once loyal customer is out of the question. I believe you and a female worker were eating dinner at the table towards the front door that evening this happened.
Your service has declined severely since we started patronizing you. Two of your staff know my family well as we always order the same thing. Needless to write, you were given several chances and that night was the last straw.
That party was not at the bar and received full meals. The appetizer excuse works on the unaware. Next, the other couple came in way after us but received service (food) first.
The problem is, When a person or business is asked to be responsible, they shift responsibility so I thank places like Yelp that give a voice to those like myself and my wife who are international.
The food there is good and my vegan friends began enjoying your cuisine however, they follow our recommendations.
Instead of letting us walk out that night because you were made aware of our wait, you should have apologized, and made it right.
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