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  • Today my family and I went into this pollo loco for dinner and we've been let down by this location in the past however this was the last time we'll ever be coming here. At first the whole store was an absolute mess, all the tables were dirty and so was the floor. There were other customers who were complaining about the chicken not being cooked properly as well. On the other hand, the customer service was also horrible, no good attitudes or average customer service whatsoever. Once we got our chicken we noticed that in one of our chicken breasts there was a piece of metal inside of it, which we took notice of before digging into that piece of chicken. Along with this the chicken itself was flavorless (other than the out pour of oil that was the only taste to begin with) and some pieces were extremely dry and not fully cooked. We will not be coming back to this establishment due to the lack of quality food, cleanliness, and customer service that we've received from several of these locations.
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