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  • I will still use you Westjet as I have to but you are pretty useless when you lose someones luggage. Apparently, if the plane reaches its load capacity, they will hold some bags back without a quick scan or notation of it, leaving people to their own devices when they get to their destination without their bag. Good thing we did not have funeral clothes in the bag, a million dollar coin or life saving meds inside. (yes, we know, you do not do that if you are smart, that is besides the point) However, my husband DID leave his car keys inside his luggage by mistake so imagine how pissed off I was to be back in my own city, with our own car in the airport parking garage racking up $ parking fees and then having to take a cab home! Our luggage was lost and no explanation. No idea when it would resurface, our weekend kind of wrecked. We get it, this happens (hence not giving 1 star) but there needs to be a better tracking system for the bags. The lost luggage room area is a joke with no answers. So is the compensation plan. No one knows how frustrating it is until one loses a bag not even knowing if it will ever been seen again. IF your luggage is found, you can get it delivered to you at their convenience OR you can go pick it up at the airport maze and get a $50 Westjet credit so you have the shot at them losing your luggage all over again!
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