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| - I originally gave this place 5 stars for their food yes, but more importantly, for their excellent service, which is not the case anymore.
I wasn't that hungry so I ordered the kid's bowl, which comes with meatballs. They wouldn't let me order it because I'm not a "kid", which was not stated anywhere on their menu by any means. But whatever if that's their implicit policy, that's their policy so I just ordered the regular combo bowl and egg rolls. They brought out spring rolls instead not once, but twice. They also charged me for the extra spring rolls.... Our order was quite simple really, two of the combo pho and one order of egg rolls...
Then, since I haven't used their 10% off coupon before, when I went up to the register to claim it, the lady said that I cannot use it since I did not inform them beforehand. Their excuse to this was that "she did not know how to fix it on the register". Also, she was not apologetic at all for their previous mistakes of bringing out the wrong order.
I'm not very hard to please at restaurants but this was far beyond disappointing, given the fact that my husband and I used to go here every week.. We will not be going back.
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