Very appalled by my recent experience, last Thursday I purchased an item and am well aware of their 7 day return policy- so the next Thursday I go to return the item to this location (different from where I bought because I wanted to shop at this location). The lady (didn't grab her name, long dirty blonde hair in her 30s) refused to return the item for me because she said Thursday to Thursday was more than 7 days. Funny as I've never had a problem returning items just as this situation at the Goodwills near my home. She kept asking me if I could count, that since today was the 7th and I purchased on the 31st, that it was more than 7 days. I tried to explain that Thursday to Thursday is 7 days and have never never had a problem in the past. Even when it used to be a 14 day return policy, id buy something on sale Saturday to return it the following sale Saturday.
She was very rude and unwilling to accommodate me, and even the lady in line behind me tried to back me up providing a calendar for the lady to look at. Never again will I ever be back at this store. I treated in an unfair manner. If for some reason this policy is not correct then why have a never had a problem in the past returning an item in such manner.