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  • UPDATED 11/23/17: The Director of Operations Scott and Gen Manager genuinely worked so hard to accommodate us and correct our experience promptly within 2 days of the incident. My family and I left very pleased with the amount of attention and care provided by both. We sincerely appreciate their attentions and we had a wonderful experience yesterday. They took our feedback and seem to really care to improve their staff training at night to prevent this from happening. Excellent customer service and responsiveness on their part. Thank you again and you certainly have restored our trust in Olive Garden! we truly appreciate it! It was the WORST experience we have ever had at a restaurant. I even cirsed and I never have do. But I was pissed off with the terrible service. The waitress took 20 minutes to get us water. It took her 3-4 times for me to ask for lemon to get it. She doesn't seem to understand what multitask is and she would bring one thing at a time. It took her 10 more minutes for the soup and bread (30 minutes into the visit). But did not bring the cheese or lemons. Still no milk for my son. She finally brought it but forgot the cheese. 10 minutes later my soup was cold by the time I got the cheese. Not even 1 bite when a piece of hair was on my soup plate and it took her another 10 minutes to get a new one. I called by phone (from my table) to try to get a manager to come to our table. Not busy (maybe 4 tables total) and the girls were hanging up on the calls. There were 3 times the employees than customers. Finally after several attempts, some girl picks up and despite my request for a manager, he never came. She told me she would send one but never did. They ignored us and other customers. 50 minutes since we came in the door still no food. My children starving and I was heated and frustrated. I walked inside the kitchen to get the manager myself. Just to find him and others not doing ANYTHING in the kitchen relaxing. The restaurant was not busy at all. Not understaffed. No excuse for this poor service. The manager reactions were so slow, that make me fee he might be on drugs or under the influence. I dropped the F word and complained about their service. Still he came to the table and did NOTHING. Listened for 10 minutes and did not offered to speed up anything or correct it. Just acted like a total useless idiot "ummmm what do you want me to do", "what can I do"? That is what managers do: resolve problems, not ask the customer how to do it. But no offers to hurry up and take charge to fix it. He appeared lost and had no clue what to do. Definitely incapable of being a manager. We were very upset, but not arguing/yelling, just getting our points across. But he was completely useless and doesn't appear knowledgeable of manager duties and responsibilities. Not sure if he is new or what the problem was. I have never experienced this poor service EVER. One whole hour wasted from 9pm till 10pm when we stood up and left without eating since the manager did not offer to get up his butt and try to get the food ready for us. Went to Dennis & ate in 15 minutes!
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