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| - There aren't really any 'good' options for a move but I assure you that this one would be a choice worse than most. After researching, I felt that Elite was the lesser of all the evils and actually thought "so they might break a couple things but how much damage could they really possibly do?" If only I had known...
I was extremely detailed in my item list. Because I had read so many horror stories, I painfully and meticulously hand-measured every single box, calculated each box's cubic feet and confirmed the total via email with Sinbad on multiple occasions, updating him if the cubic feet changed at all as I packed. I was determined that this price gouging scenario would not and could not happen to me. After my most accurate update to Sinbad (days away from the move date), I signed the contract. Sinbad had been very non-chalant about my cubic feet updates and I later found out why - he hadn't updated anything appropriately at all.
When the movers arrived, the quote turned out to be inaccurate and I had to pay $1,200 additional, which was 33% more than the quote and contract that I signed. Their excuse was that my furniture must have been exceptionally large. My furniture is of perfectly normal size and later I even measured and confirmed that with the government set standards for moving. The couple larger pieces (2 nightstands and 1 dresser) are not significantly larger than normal and would not cause a 33% increase in cost. So with the movers awaiting my decision and a new job waiting for me 4 days later in Miami, I was forced to pay the extra 33% and use Elite Moving & Storage.
The movers on the California side were very good and it was not their fault that Sinbad lied to me. So, as angry as I was, I tried not to take it out on them and tipped them appropriately. The foreman was excellent and very professional, although I later found out that they had not packed things as well as I thought.
My belongings were in storage for 1 month while I looked for housing and in transit for a total of 2 weeks. The delivery was a different story. The foreman told me he would arrive at 7am and did not show up until 9:30am. Just after arrival, he mentioned that he was late because he had been out drinking until 6am and was hung over. I responded that I had foregone my Halloween plans because I was responsible to be up at 5am in order to arrive at the house before 7am to accept the movers and it would have been professional of him to respect my time and have done the same.
The rest of the delivery went ok until I began finding damage. Also, I had to pay extra money because my building has an elevator but despite that, about halfway through the movers began complaining about the heaviness of my belongings and also the elevator's age and slowness. I have been on many an elevator and it is no express but it certainly isn't slow. The last thing I want to hear from a bunch of late, hung over movers to whom I just paid 2 months' salary is a complaint about their perceived 'inconveniences' during my move. They did not assemble anything unless I explicitly asked. They did not receive tips although I had been prepared to give them each one.
Here I will detail damaged goods:
- Rats ate through 2 of my boxes (no food - they munched on plastic items) so they were clearly stored on the floor in a questionable environment. A box of my dishes and kitchenware was full of rat excrement.
- Expensive arc lamp was not packed correctly and collapsed in transit because of the heavy blankets they wrapped around it without first breaking it down.
- Dresser base was cracked and some paint damage.
- Mattress and boxspring had been dragged on the ground on one side and were dirty and shredded.
- Starburst mirror's arms were bent and crystals fell off.
- Stereo had just been thrown in a box with no packing material so it scratched itself all throughout transit.
- Desk chair's leg was broken in half completely and taped back together (but no one ever mentioned it to me).
- Both desk legs on one side were ripped off of the desk along with the side panel attached to them.
- They left the couch (very obviously) missing 1 short wooden leg which I luckily noticed before they left and they found in the blanket that they had taken back to the truck. Since at this point I was fed up and refused to pay them any more money and it did not fit in the elevator, these 3 guys just watched as my boyfriend and I carried the couch awkwardly up 4 flights of stairs.
"...how much damage could they really possibly do?" Oops.
Of course the company would never call me back to discuss and they stand by their 'quote.' I could likely fight them in court using all the emails I sent to Sinbad and their 'recorded for quality calls' but it's not worth the trouble at this point. I'd rather just write a review and help other people find a better mover than this one. Don't use Elite Moving & Storage Inc.
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