I sent them the following email about my experience. I never received a reply.....
Hi - Just wanted to let you know about my recent experience. I brought my 2016 VW in for an oil change about a month ago. A week or so later I noticed an occasional odd noise, but thought nothing of it at the time. Last week I had to take an emergency road trip to Pittsburgh. When I got there I noticed a lot of weird metallic ticking/rattling noises. I needed to stay over an extra night to take it to VW and have it checked out, I was afraid to drive it home otherwise.
Turns out that when the oil change was done the engine shield was not replaced correctly. Some of the bolts were not fully tightened and I believe at least one had fallen out. That was the cause of my rattle.
So because of your incompetence I needed to spend $120 for another night instead of heading home. That and the added inconvenience.
I came to you instead of VW because of convenience to work and your reputation.
I will not be back again.