Got a call from a district manager a little bit after this incident. She apologized and offered a couple of eyebrow products to help regrow/shape them. She also said they would make sure I have a much better experience in the future if I visit. This made me feel a little better about the whole thing but I still have not went to anyone to do my eyebrows since this happened. I've been doing them myself and I'm too scared to go visit again still.