Since I never visited a Shake Shack, I couldn't wait for it to open in Kierland commons. Stopped by about 12:10pm today for lunch expecting a crowd since its only been open for about 2 weeks. I was very surprised by the small number of people there. Only 2 people ahead of me in line. I ordered a double cheeseburger and French Fries for a total cost of $11.08. My LED beeper finally went off along with 3 other people. We were all standing there, but no food. Finally 1 tray shows up and the clerk yells out "number 5". The four of us looked at each other baffled. Why did they ask for our name and then call out a number. What's the point of the LED beeper. I had to get my receipt out of my pocket to check my number. It was mine. I went outside to sit down to eat. As I looked at the burger it seemed small. Sure enough they only gave me a single burger when I order a double. I had to go back inside, I was greeted quickly by an employee asking me if something was wrong. I told him and he quickly got me the correct order, so I thought. It was missing the onions this time, but I just let it go.
As far as taste it was just ok. I don't really see what all the hype is about. At In N Out you can get a double double with cheese for about half the price of the Shake Shack cheeseburger. Definitely not worth it. I can't see shake shack lasting at Kierland commons. Rent is high and they won't get the traffic they are expecting. In about 1.5 years from now I bet they close up because they can't turn a decent profit if and at all.
Stick to IN N Out my Friends. too many burger joints have come and gone in AZ.