5 stars because scheduling was easy, email reminder and a courtesy call was given, and the repair I had called about was diagnosed and fixed within 30 minutes.
They will try to sell you a home warranty for your appliances. It will come out to about 600 a year at 49 a month. The service call will only cost 80 dollars which will include parts and labor.
I did not opt for the warranty. My diagnostic fee alone was 99 which did not include parts and labor--although the description states if you move forward with repair the fee will apply towards parts and labor. I did find a 20% off coupon online and used it. My repair with the discount and fee applied toward parts and labor was approximately 250.00.
I feel if I had shopped around this repair might have been less expensive. But since I'm not certain of this I can't dock the rating.