I have been a customer for the past 4 years putting three pets on their wellness plan over that time. I had to re-home one due to an issue it was causing at home so I called to respectfully take one off the plan and you have to call customer service because they can not off board you at the clinic which is fine.
I explained the situation to the Customer Service Rep and they still wanted payment even though I no longer have the pet and it is non-transferable. I think this is poor business practice and you would think after 4 years they would work with you so I decided to take all three of my pets off the plan and not have them renew.