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  • Can we just make sure to go over the refund policies on floor models, because guess what it's raining and the customer service Rep at customer pick up said "I'm sorry we don't wrap floor models under any circumstances " then one of the guys from the delivery team said "oh yes we do we do it all the time " which one is it? It's extremely unprofessional for two employees to go back and forward arguing about a wrapping policy! Finally I got very uncomfortable and I asked for my money back and all three reply almost at the same time " WE DONT DO ANY REFUNDS ON FLOOR MODELS" like for some reason I was against them or something, I know he customer it's not always right but it's always the customer, I know it's a discount furniture place but they don't have to make you feel like you are in one of it! My 4th purchase here and I would probably not return just by the way the employees make you feel, such a robotic none personality and poor customer experience! The minimum wage JUST WENT UP! Standard on hiring should as well!
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