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  • I've had an account for about 5 or 6 months. Today I plan to close it. The idea of extended business hours pulled me in. However what they don't tell you is the operate on midwestern hours so when you bank after 3pm local time things are posted as being done the next business day. The issue I have is I saw my account was in overdraft and raced to cover it before the close of the local business day. However I was informed I would still be charged the $37 OD fee on a couple of dollars mishap. I thought at a previous occassion that the amount was $5 or under I would not be hit with an OD fee for any bank but learned that was not the case with this bank. Today I discovered my mgmt company hacked my account to collect a $25 fee I refused to pay. I have never paid them with bill pay. I have only hand writtenb a check or paid with a money order. TCF refuses to accept these facts and wants me to pay $32 stop payment or to allow the bill pay check to go through and then dispute it. As I told them I am not working and $25 can create a nightmare of OD fees for me in the meantime. My only resort is to close the account. Cancel the legitmate bill pays I have in que and to pay my bills via a different bank account, MO or cash. And to eat the cost of the checks I ordered when opening the account barely 6 months ago. Along with the 3 unfair OD fees for accounting errors I tried to correct in the 1st 24 hours of noticing them. The staff is not friendly at this location andeveryone claims their hands are tied buy bank policy or the time difference when I have an issue. Also please note I can seldom get the online statements to open! As is the case today.
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