My neighbor recommended Dawn so I thought I'd give her a try since she's not too far from me.
When I brought my dog in I started to explain how I wanted his hair cut and she was listening for a while, then she said, "I think I know what you want, I'll just do it and you can let me know what you think and we can make adjustments for the next time." Wait, what? you're just guessing what I want without really listening? When I picked up my dog he looked fine until I got closer then I noticed some stray hairs on his paws. I asked if she could trim them and she said that my dog was a handful and he was squirming a bit but then he calmed down. I told her ahead of time that my dog is a bit anxious but she basically blamed my dog for her poor attention to detail.
I looked closer at my dog's face and it's pretty long so I know it it will grow out really quickly which I'm not thrilled about, but if she wouldn't trim a few stray hairs on his paws I doubt she would have trimmed his face.
Dawn has been grooming dogs for a long time, so I would expect her to to have experience with a variety of dogs and to be able to handle their behaviors. A true professional would definitely NOT blame the dog for her inadequacies in front of its owner. In addition I would say I am not impressed with her operation. She works out of her home which is fine, but the grooming area in her basement is cramped and filled with dog cages which is a bit unnerving. It doesn't have to be luxurious, but it could use some updating--at the very least, get rid of the 1970's paneling.