The service is amazing! The owners, James and Robin, were very friendly and honest. They are very punctual and give you an EXACT appointment time--not a "window" of 4 hours.
The price for repair was *VERY* reasonable. The work was done quickly--both the actual repair and the initial diagnostic. You could tell that James had enormous experience by how quickly he found the problem (in about 1/3 of the time than other techs that had given me quotes).
I was also surprised that they don't try to upsell you either. I had to ask for a quote for a new unit, while most companies would immediately "encourage" you to purchase a new unit from them.
Overall, I was very impressed. They are definitely the HVAC "doctors" (MD's) that I will rely on the future. Thank you guys!!!