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  • We were sent to this restaurant from their sister location, views. We walked down and there were multiple tables available and we were told it was first come first serve. So we asked the bartender, Alex if he could put two tables together for us and he told us one of them was reserved. So even though we were first informed that it's first come first serve now we can't sit our party of 9 together because of a reserved table. He made it seem like our request for our family to sit together was inconvenient, and didn't even try to help find a solution. Once I made a suggestion of moving the reserved table to an equivalent table, we used the previously "reserved" table and the one next to it for our party, another gentleman that worked there came to help as Alex continued to be extremely rude and walked back behind the bar. As my sister and I, both holding babies are waiting to sit, we turn around to see Alex mocking us and gossiping with bar patrons about our situation. He was beyond rude and made our family feel so uncomfortable that we decided there is no way we felt comfortable staying or being served by someone like Alex. I have worked in the service industry for 10+ years and never leave bad reviews even if service isn't satisfactory, but Alex, if that is even his real name, needs to know that how he treated us was rude, disrespectful, and unappreciated. We will never be back which is unfortunate because we have a season pass to the aquarium and the food looked amazing.
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