I called them at 0800 on a Saturday morning in June (high for the day was 108 degrees) and Darren was there in under 3 hours. They were not able to give me a time frame, because he was going to stop by after he completed his previously scheduled appointments. However, they did call about 30 min before he arrived to let me know he was on the way.
The repair only took about 10 min. He did not try to up-sell me on anything or do any unnecessary maintenance, he simply made the repair that needed so that my AC worked - which turned out to be a $30 part. Darren was professional and efficient. As a female, I feel like a a lot of repairmen will attempt to take advantage of my perceived "ignorance", but not Darren. I felt completely comfortable with him making repairs and not attempting to rip me off. There was no indication he even considered taking advantage of my lack of knowledge - which is an amazing feeling!
HIGHLY recommend this company! I wish I could give it more 5 stars!