Yes the bagels are wonderful and it's great pricing. But the customer service is the worst thing in the world.
Every time I have been there, they have the worlds grumpiest old man working, he must be a manager but he is rude the entire time you are there. Starting with the greeting- or lack there of. Then you go on to order, if you ask a question- either don't expect a response or expect not to hear him bc he doesn't speak loud enough in the least. Then he will go out of his way to charge more than he should.
I ordered from him a bagel box+another dozen bagels. He said instead we should do 3 dozen bagels and buy cream cheese- so we did that, it ended up costing much more than anticipated. Also he knew it was for a school teacher and refused a discount or any help. He's the worst to everyone.