I had a great experience with this company. They showed up at the early end of the 2-hour window, called before arrival, and the technician was super friendly & knowledgable. I appreciated that he walked me step-by-step through the issue & what caused it.
There is a $79 fee when they come out to diagnosis the problem, which was credited to my repair.
I will absolutely call E&J again, should I need another appliance repair (although I'm hoping I never need to!).