Let me start by saying I am HUGEEEEEE on customer service!!! Being a local business owner I know that customers will always come first!
My family and I (2 adults, 2 kids) decided to go to applebees tonight. We walk in, NOBODY greets us!! We wait for a good 10 minutes before someone even decides to come and seat us. There was maybe 7 cars in the parking lot. Nobody was sitting at the bar...NOT EVEN THE BARTENDER, and on a scale of 1-10, id say it was a 3 as far as how busy they were. A waitress came to a table close to the door TWICE before she turned around and sat us at our table. She came back and dropped our silverware off and left again. Nobody took our drink order or anything! After 20 minutes of just sitting there. My family and I got up and left!!!! As we walked out. We walked past two employees that were just standing gossipping at the bar and 1 employee who was on her way to another table. My family and I are new to the Charotte area and we will NEVER go back to this establishment. Every employee on the shift of June 7th at 7:50PM needs to be FIRED!!!!! Point blank period. They were NOT busy at all and SEVERAL employees were literally just standing around gossipping. NEVER AGAIN!