UPDATE: Findlay is always very responsive to their reviews on social media. I got a call from the head of the department this morning apologizing for the poor customer service I received. I do appreciate the follow up on the situation. Although there was really nothing that could have been done, I do think that a phone call was the appropriate remedy here.
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So Findlay called today to ask me about my Chev Cruze. When I said "oh I don't own that car anymore." They immediately hung up the phone on me. No, "well thanks for your time," or "I hope you enjoyed it while you had it." I'm not sure what it is but it seems as though I have bad luck with this place. Maybe I always get the person having a bad day and isn't on top of the whole service part of customer service.