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  • We have been coming to Discount Tire for several years, but due to my recent experience, I plan to go elsewhere in the future. I needed two new front tires and a patch on one of the rear tires. The manager, Mike, was friendly. I clearly informed him I did not want to purchase the warranty on the tires. It took about 90 minutes for them to call me up (which seemed a bit long because I had made an appointment, but they were busy), and the employee charged me without first providing an itemized invoice. I asked for the itemized invoice and realized that they had tried to sneak in the warranty I clearly did not want. They refunded it at my request. Then, my car was left running in the parking lot with no one attending it; I called someone over and asked them to point out the new tires. They had put them on the front. I am no tire expert, but I know it's standard practice to put new tires in the back and rotate the rear tires to the front because the rear tires provide stability and should have the most tread. I pointed this out to him and he conceded that's standard, but said he "wasn't told to do it that way on the form." I asked him to fix it and they complied. I don't know if it was sexism (I am a young woman and perhaps they thought I wouldn't check the invoice or know anything about tires) or simple laziness, but the customer should not have to tell these people how to properly and safely handle tire maintenance. I was very frustrated by this experience and do not plan to return. I will note that throughout me having to correct several of their mistakes, the employees remained polite, but customer service alone does not excuse the incompetence. I find it alarming and a safety issue that they installed the two new tires on the front, so I would make sure that you closely check their work if you choose to purchase tires at this location.
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