When you have family coming to town, it's always great to have a car available for their use ('cause we're awesome like that). Showed up at the check-in counter and got exceptional, friendly service from the front desk agent. Superb! :)
Then walked down to the parking garage to pick out the vehicle... decisions, decisions. We got to meet the wonderful Keesha and Joseph in the office there, so they could point us in the right direction/aisle where our options would be. We handed them the contract -- and after looking at it, Keesha and Joseph asked if we wanted an upgrade. Of course, we thought they were trying to upsell us, but nope -- they said it was a FREE UPGRADE! Umm, yes please!!!
Not sure if they were just feeling super friendly or wanted to make someone's night (they sure made ours), but they upgraded us from a full-sized car to an SUV. Woot woot! Talk about amazing customer service! Keesha and Joseph showed us the SUVs we could choose from, and made sure we were happy and on our way. Such a great experience in renting a vehicle from Thrifty! Will absolutely rent from them again -- competitive pricing and phenomenal customer service!