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| - We had them make custom replacements for all kitchen and bathroom cabinets in the house -- total job was over $30,000. It was a stream of one mistake after another. While in the end, the cabinets are beautiful and very well made and they finally got almost everything right, it was a painful ordeal that required me to take many days off work for the many do-overs. Sales person assured us that we would not lose any cabinet space, but when upper cabinets arrived, they were 2" shallower than those they replaced. Beware: their 13" standard cabinet is an outside not an inside measurement. This was never explained. They re-made them to the proper depth, well most of them. On one set, they remade the second set exactly like the first and had to make them a third time to get it right. Another re-do and anther day off work to have them re-installed. Seems that they have a severe internal communication problem. They mistakenly removed a bathroom mirror and broke it in the process. When the replacement arrived, it broke in transit and they wanted me to take another day off work to bring it again. Desk was supposed to be 30" high. Half of it came in at 39" high?? Another re-do and more time off work. for re-install. We had one of the cabinets adjacent to the knee space in the desk changed to a "standard" file drawer. When it arrived, it was a legal size file drawer, which they proceeded to tell us was their "standard", but it was never explained. (Again, beware of "standard".) Now we can no longer use it as intended. We opted to live with it due to weariness of all the return trips to re-do things. Cabinet over the toilet was to be wall-to-wall and that is exactly what they did, but did not take into account the molding around the door and the cabinet did not fit through the door. Another remake, another day off work. Well, they finally got it all right, but some six weeks after the scheduled completion date. I asked for the owner Ron Jones to call me to discuss these issues, but he refused repeated attempts to contact him and requests for him to call me -- the total job was over $30,000 and he can't take the time to call a customer?? All I asked for was a phone call. In summary, I think that "truth in advertising" would suggest changing their motto to "Stone Creek, furniture more or less the way you want it, eventually."
In the end, great cabinets, but not worth the pain and delay.
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