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  • I must say that I am extremely happy that I ignored the 1-2 stars reviews of Bicycle Haus here on Yelp when I was shopping around to pick up a new ride. My experiences with the store were nothing short of being top rate. It clearly makes me question the integrity of the individuals that wrote those previous reviews. Russ, Shawn and Broc were not only extremely knowledgeable and helpful, but they went out of their way to make my experience with their store that much better. On my first stop into Bicycle Haus late on a Sunday afternoon, Broc and Shawn both spend an exorbitant amount of time with me walking through their bikes and prices discussing all of their pros and cons and helping me dial into a few bikes to come back in to test ride based on my preferences and past experiences. They are a top of the line bike shop, but they were not pretentious in talking down about other brands not carried in their store like other have discussed. Even though the bike store was closing, they stayed open and continued to help me out. I came back on the next Friday, and Russ was extraordinarily helpful test riding each of the bikes. Russ set up the bikes with my own pedals and provided me initial fits to each of them. They best part was when the store told me to take each of the bikes out for a 5-6 mile ride to get a feel of how they rode on aggressive climbs, windy descents and nice flats. Most shops would not have allowed me to take bikes of this level out of the parking lot let alone on a 5-6 mile loop. Russ even made sure the bikes were tuned up properly to make the experiences were what they were meant to be like. At this point I explored about 8-10 different LBS in between the Phoenix Metro area and Tucson/Oro Valley. I ended picking up one of their 2011 Specialized Tarmac Pros SL3 with a modified Dura Ace configuration that Friday. Even though I was convinced this was the bike I wanted, Russ and Shawn offered me to take one of the Ultegra Tarmac Elite builds home for a couple days to test ride it and convince myself even more. I thanked them for the offer, but I still ended picking up my bike that day instead. Russ continued to completely set up the bike to my desired configuration that same afternoon without any extra charges. I would normally expect that, but it was a nice touch when he went out of the way to rebuild my pedals for me for free even though I bought a different set to put on the Tarmac. Thank you for a great experience guys! You definitely know how to win over a client by giving them good ole' fashioned great customer service like it is suppose to be done. Most of my LBS experiences were only a fraction of what you guys provided. I cannot wait until I get the complete fit done. Cheers!!
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