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  • Could not get waited on to purchase laptop despite lengthy wait requesting assistance several times. Purchased cell phone charger to replace stolen one. Difficulty checking out paying for purchase. Employees on smart phones; talking to each other, too busy to provide service. Made comments to Greg Olsen regarding poor customer service. Greg Olson's attitude in need of adjustment, rude, crude, insulting, disrespectful, excuses, unprofessional misconduct part of the problem; not the solution. Purchased laptop elsewhere. Discovered cell phone charger defective; damaged. Tried to exchange within two days. Greg Olson refused, stating it was not the right product in the box. It is the product featured on the box I purchased; I did not open the box until after I left the store. Greg Olson was accusatory, abusive, deprecating, condescending, his contentious, aggressive behavior outrageous; egregious flashed his security badge; intimidating, threatening and ordered me out of the store. This a $20 purchase. The laptop I purchased at another store many times that amount. This is how paying customers are abused; mistreated. Greg Olson should use his terrorist tactics and strategies on the non paying customer traffic, changing out product in this store located in an unsafe, high crime area noted for considerable theft.
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