Very helpful, easy experience getting a nose piercing for my 15 year old daughter. I was satisfied with the answers to all the questions I asked and reassured by both cleanliness and technique. Jimmy made it relaxed and fun. I read an earlier review that confused me which mentioned they used a gun for piercings. I was assured that they don't use a gun for any piercings. My daughters was done with a needle into a tunnel and was quick and easy. Also a great selection of jewelry including surgical steel and titanium.