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| - It's probably a good thing that I write this on a generally grumpy day; I'd hate to turn my anger on a business that didn't deserve it.
Rogers, however, is a suitable punching bag for it's jacked up rates and commitment to abysmal customer service. Seriously; anything you ask of these guys is too much.
Calling their customer service (ha!) line is a crapshoot. Depending on who comes on line, service varies from rude to hostile to indignant to simply incomprehensible. If you get someone competent on the line, you want to dance a little jig...only that might cause the call to drop, repeating the experience.
Worse, they simply don't honour the agreement their representatives negotiate. As a customer for years, when I tried to renegotiate my plan in order to get a new blackberry (yes, I'm one of those), I achieved what I thought was a reasonable bargain. The phone showed up a week later with a completely different set of terms, and funnily enough, no record of my previous conversation. The damage was mitigated, but I look forward to the day when I can switch to a new carrier.
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